Terms of Service

Effective date: 3 April 2026 · Last updated: 13 August 2026

These Terms of Service (“Terms”) govern your access to and use of the GetLift mobile application, websites (including this site), and related services (the “Services”) offered by the operator of GetLift (“GetLift”, “we”, “us”). The Services facilitate connections between riders, drivers, and transport operators for inter-city and related travel, primarily in Nigeria.

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The marketplace

GetLift provides a technology platform. Unless expressly stated otherwise, GetLift is not a transport carrier. Drivers and operators are independent parties offering trips; GetLift does not guarantee the performance of any trip. You are responsible for your own decisions and compliance with law when using the Services.

2. Eligibility and accounts

You must be legally able to enter a binding contract and meet any minimum age we specify. You must provide accurate information and keep your credentials secure. You are responsible for activity under your account except where our systems are demonstrably at fault.

You may optionally submit a selfie and government-issued ID for rider identity verification. Verification is voluntary and is not required to book. Completing driver KYC also marks the same account as a verified rider. GetLift is not a door-to-door taxi service: pickups and drop-offs are arranged at public meeting points (motor parks, known landmarks, and agreed roadside points). Drivers should not be asked to enter private residences for pickup or drop-off.

We may still suspend or restrict accounts for safety, fraud, abuse, or legal reasons. Verification does not guarantee safety; users must exercise judgment.

3. Driver and rider verification controls

Drivers may be required to complete identity and vehicle verification (KYC) before or while offering trips. We may approve, reject, suspend, or remove access based on risk, fraud, safety, or legal requirements. Verification does not guarantee safety; users must exercise judgment.

Riders may optionally upload a selfie and ID for human review. Approved riders may show a Verified badge to drivers. Booking is not blocked for unverified riders. GetLift may still restrict accounts that violate these Terms or create safety risk.

4. Trips, bookings, pricing, and house rules

Trip listings show information provided by drivers or operators. Prices, seats, schedules, and rules are set by the listing party subject to app controls. Drivers and operators may tick preset house rules (for example no pets, AC on, light luggage) and may add extra free-text conditions. Those rules are part of the listing and are shown to riders before booking — including on search, the booking sheet, the public share page, and trip flyers. The total price shown at booking may include applicable taxes or service fees for that trip type, as disclosed in the app. A booking creates a contract between the rider and the driver (and, where applicable, the operator) regarding the trip; GetLift facilitates payment and record-keeping through the wallet and ledger as described in the product.

5. Payments, escrow, and platform fees

Riders fund wallet balances through payment partners. Booking amounts may be held in escrow until the release rules in the app are satisfied for that trip type. For typical private trips, the fare stays held until the rider confirms the trip started, or until automatic release if nobody answers, or until a dispute is resolved if the rider reports that the trip did not start. For typical public-line trips, settlement follows boarding and operator desk rules shown in the product. GetLift may charge service fees that differ by product configuration: for example, on some private cost-share trips a percentage may be retained from amounts otherwise due to the driver on settlement; on some operator public-line trips a rider-facing service fee may be included in the total charged at booking. The applicable structure is shown in the app at the time you book or publish. Fees and pricing displays are subject to change; material changes will be communicated as required by law or through the app.

Third-party payment fees (e.g. card or bank charges on top-up) may be passed to you as shown at the time of payment.

6. Trip start, boarding, and auto-release

The app may ask riders whether a private trip started after scheduled departure. Confirming that it started can release the driver’s payout. Reporting that it did not start can open a dispute and hold payout until review. If nobody answers, an automatic release timer may still settle the booking. Public-line trips may settle when park staff confirm boarding. Completion and settlement timing can differ between private cost-share trips and operator public-line trips. Those rules are part of the product configuration and may change. You should read in-app disclosures for each trip.

7. Share links and flyers

Drivers, riders, and operators may share a public trip link or a GetLift-generated flyer (a poster image for status and social posts). By publishing a trip you grant GetLift a licence to render that listing as a public page and as flyer and link-preview images, including route, fare, seats left, house rules, and other details already shown on the listing. Share pages are designed so people without the app can see the trip and download GetLift to book. We may record that a share page or flyer was opened so we can tell which posts fill seats. You must not put private information in a listing that you are not willing to share publicly.

8. Cancellations and refunds

Cancellation outcomes depend on who cancelled, timing, trip status, and in-app rules. Some amounts may be non-refundable or subject to partial refund as shown in the app or as determined in disputes.

9. Disputes

Disputes may be opened per booking. GetLift or its staff may mediate or decide outcomes where the product allows, including refunds to riders or release to drivers subject to investigation. You agree to cooperate with good-faith requests for information.

For safety incidents, users should contact emergency services first where immediate danger exists, then report the incident through GetLift support so we can investigate, apply account actions, and preserve relevant records.

10. Passenger details on bookings

To book a private cost-share trip, riders must provide passenger name, address, and next-of-kin name and phone. That information is shown to the driver for the trip and may be retained for support and safety. You may book for yourself or another passenger; you are responsible for the accuracy of the details you submit.

Where enabled, transport operators may list scheduled public line trips with per-seat inventory, desk sales, and passenger manifests. Riders may be required to provide additional manifest fields and consent before booking. Company ratings may appear on public-line listings. Operators are responsible for their own compliance with transport and data rules; GetLift provides tools only. Settlement for these trips typically follows boarding, as shown in the app.

11. Prohibited conduct

You agree not to:

We may suspend or terminate access for violations.

12. Intellectual property

GetLift and its licensors own the Services, branding, and content (excluding user content). We grant you a limited, revocable licence to use the app for personal, non-commercial use in line with these Terms.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES WHERE ALLOWED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

GetLift performs platform-level safety and verification checks, but we do not represent that any user, trip, or interaction is risk-free. Verification and monitoring reduce risk; they do not eliminate it.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GetLift AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID TO GetLift IN FEES FOR THE SERVICES IN THE THREE MONTHS BEFORE THE CLAIM OR (B) A SMALL FIXED SUM WHERE APPLICABLE LAW SETS A FLOOR. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED BY LAW.

15. Indemnity

You will indemnify and hold harmless GetLift and its affiliates from claims arising out of your use of the Services, your trips, your content, or your breach of these Terms, except to the extent caused by our wilful misconduct.

16. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules. Courts in Nigeria (or the specific venue we designate in a future update) shall have jurisdiction, subject to any mandatory consumer protections in your jurisdiction.

17. Changes

We may modify these Terms. We will post updates on this page and may require renewed acceptance in the app for material changes where required. Continued use after notice constitutes acceptance except where prohibited by law.

18. Contact

Website: https://getlift.ng/. Operator: VendPlug. Address: Jos, Nigeria. Phone: +234 803 886 1283. Email: support@getlift.ng. You can also use the in-app contact options in the GetLift application where available.

These Terms are a template for product transparency. Have them reviewed and adapted by qualified legal counsel before relying on them for regulatory filings, store review, or litigation.