Terms of Service

Effective date: 3 April 2026 · Last updated: 28 April 2026

These Terms of Service (“Terms”) govern your access to and use of the Lift mobile application, websites (including this site), and related services (the “Services”) offered by the operator of Lift (“Lift”, “we”, “us”). The Services facilitate connections between riders, drivers, and transport operators for inter-city and related travel, primarily in Nigeria.

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The marketplace

Lift provides a technology platform. Unless expressly stated otherwise, Lift is not a transport carrier. Drivers and operators are independent parties offering trips; Lift does not guarantee the performance of any trip. You are responsible for your own decisions and compliance with law when using the Services.

2. Eligibility and accounts

You must be legally able to enter a binding contract and meet any minimum age we specify. You must provide accurate information and keep your credentials secure. You are responsible for activity under your account except where our systems are demonstrably at fault.

We may request additional verification steps for some users or booking scenarios (including certain private-driver bookings) based on safety, fraud, abuse patterns, or legal requirements. We may limit or block access until those steps are completed.

3. Driver and rider verification controls

Drivers may be required to complete identity and vehicle verification (KYC) before or while offering trips. We may approve, reject, suspend, or remove access based on risk, fraud, safety, or legal requirements. Verification does not guarantee safety; users must exercise judgment.

Riders may also be subject to risk-based verification or account restrictions for private-driver bookings (for example after serious complaints, repeated abuse signals, or investigation outcomes). Lift may apply these controls to reduce harm and protect users.

4. Trips, bookings, and pricing

Trip listings show information provided by drivers or operators. Prices, seats, schedules, and rules are set by the listing party subject to app controls. The total price shown at booking may include applicable taxes or service fees for that trip type, as disclosed in the app. A booking creates a contract between the rider and the driver (and, where applicable, the operator) regarding the trip; Lift facilitates payment and record-keeping through the wallet and ledger as described in the product.

5. Payments, escrow, and platform fees

Riders fund wallet balances through payment partners. Booking amounts may be held in escrow until completion rules in the app are satisfied for that trip type. Lift may charge service fees that differ by product configuration: for example, on some private cost-share trips a percentage may be retained from amounts otherwise due to the driver on settlement; on some operator public-line trips a rider-facing service fee may be included in the total charged at booking. The applicable structure is shown in the app at the time you book or publish. Fees and pricing displays are subject to change; material changes will be communicated as required by law or through the app.

Third-party payment fees (e.g. card or bank charges on top-up) may be passed to you as shown at the time of payment.

6. Completion, arrival, and auto-release

The app may allow riders to signal arrival and may use timers or automatic release rules for some trip types. Completion and settlement timing can differ between private cost-share trips and operator public-line trips. Those rules are part of the product configuration and may change. You should read in-app disclosures for each trip.

7. Cancellations and refunds

Cancellation outcomes depend on who cancelled, timing, trip status, and in-app rules. Some amounts may be non-refundable or subject to partial refund as shown in the app or as determined in disputes.

8. Disputes

Disputes may be opened per booking. Lift or its staff may mediate or decide outcomes where the product allows, including refunds to riders or release to drivers subject to investigation. You agree to cooperate with good-faith requests for information.

For safety incidents, users should contact emergency services first where immediate danger exists, then report the incident through Lift support so we can investigate, apply account actions, and preserve relevant records.

9. Operator “public line” trips

Where enabled, transport operators may list scheduled trips with per-seat inventory, desk sales, and passenger manifests. Riders may be required to provide manifest fields and consent before booking. Operators are responsible for their own compliance with transport and data rules; Lift provides tools only.

10. Prohibited conduct

You agree not to:

We may suspend or terminate access for violations.

11. Intellectual property

Lift and its licensors own the Services, branding, and content (excluding user content). We grant you a limited, revocable licence to use the app for personal, non-commercial use in line with these Terms.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES WHERE ALLOWED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

Lift performs platform-level safety and verification checks, but we do not represent that any user, trip, or interaction is risk-free. Verification and monitoring reduce risk; they do not eliminate it.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFT AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID TO LIFT IN FEES FOR THE SERVICES IN THE THREE MONTHS BEFORE THE CLAIM OR (B) A SMALL FIXED SUM WHERE APPLICABLE LAW SETS A FLOOR. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED BY LAW.

14. Indemnity

You will indemnify and hold harmless Lift and its affiliates from claims arising out of your use of the Services, your trips, your content, or your breach of these Terms, except to the extent caused by our wilful misconduct.

15. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules. Courts in Nigeria (or the specific venue we designate in a future update) shall have jurisdiction, subject to any mandatory consumer protections in your jurisdiction.

16. Changes

We may modify these Terms. We will post updates on this page and may require renewed acceptance in the app for material changes where required. Continued use after notice constitutes acceptance except where prohibited by law.

17. Contact

Website: https://getlift.ng/. Operator: VendPlug. Address: Jos, Nigeria. Phone: +234 803 886 1283. Email: ahmed@vendplug.com.ng. You can also use the in-app contact options in the Lift application where available.

These Terms are a template for product transparency. Have them reviewed and adapted by qualified legal counsel before relying on them for regulatory filings, store review, or litigation.