How GetLift works
Frequently asked questions — last updated 13 August 2026
What is GetLift?
GetLift is a mobile marketplace that connects riders with drivers and, where available, transport operators running scheduled inter-city trips. We provide the app, wallet and escrow, trip flyers and share links, house rules, verification, disputes, and safety workflows.
How do I sign up?
Download the app for iOS or Android, enter your mobile number, and verify with a one-time code (OTP) sent by SMS. You can use GetLift as a rider; becoming a driver requires additional KYC (NIN and licence). Operators verify the company before listing public-line trips.
How does payment work? When is the fare released?
Riders top up an in-app wallet with our payment partner. When you book, the amount due is held in escrow — it is not sitting in the driver’s pocket yet.
On a typical private trip we later ask: “Did your trip start?” If you tap Yes, payout can be released to the driver. If you tap No, we open a dispute and hold payout until review. If nobody answers, an automatic release still settles the booking later. On a typical public-line trip, settlement follows park boarding as shown in the app.
What you see at checkout is the total charged (including any service fee shown for that trip).
What are house rules?
When a driver publishes a trip they can tick presets such as AC on, no smoking, no pets, or light luggage, plus a free-text box for anything else. Those chips show on search, on the booking sheet, on the public share page, and on the flyer — so you see the conditions before you book, not at the pickup point.
What are trip flyers?
A flyer is a GetLift poster for a published trip — route, fare, seats left, and house rules already on the image. Drivers can share it to WhatsApp status or Instagram from the trips list. Pasting the trip link also shows a preview card with the same details.
Can someone book from a WhatsApp link if they don’t have the app?
They can open the public share page in a browser, see the trip, and download GetLift from the Play Store or App Store to book. The listing is real: remaining seats update. You still need the app to pay and travel.
What are public-line operator trips?
Some trips are operated by a registered transport company with a fixed route and schedule. Those trips may use per-seat inventory, a passenger manifest for safety, and optional desk (cash) sales where the product allows. You may be asked to consent to manifest fields before booking. Company ratings appear on public-line listings.
How does GetLift make money?
GetLift charges service fees that can vary by trip type. For example, on some private cost-share trips a percentage may be applied on settlement from amounts due to the driver; on some operator public-line trips a rider-facing service fee may be included in the total you pay at booking. The structure, rate, and presentation are shown in the app and may change — see in-app disclosures and our Terms.
Can I verify my rider identity?
Yes — optionally. In the app you can upload a selfie and a government ID (NIN slip, driver’s licence, national ID, passport, or voter’s card). Staff review the photos; there is no Dojah/NIN API charge for this step. You can book without verifying. If you later complete driver KYC, the same account is treated as verified for riding too. Drivers see a Verified badge on verified passengers.
Where do pickups and drop-offs happen?
GetLift is not door-to-door. Meet and drop at public places: motor parks, known landmarks, and agreed roadside points shown on the trip. Do not ask drivers to enter private residences for pickup or drop-off — that keeps both riders and drivers safer.
Is GetLift a transport company?
GetLift provides software and payment facilitation. Carriage is performed by drivers and operators using the platform. Always check trip details, meeting points, house rules, and vehicle information in the app.
Who is responsible for safety on trips?
GetLift applies platform safety controls (verification, monitoring, support, and dispute handling), but drivers and riders are responsible for their own conduct and decisions during trips. Verification reduces risk but cannot guarantee a risk-free experience.
Can GetLift support school breaks and NYSC camp exit travel?
Yes. GetLift can support high-demand travel windows where students or corps members need inter-city rides around the same period. Riders can book seats ahead of time, see route and departure options earlier, and board from agreed pickup points while using participating transport operators. Any pilot is coordinated with relevant campus or camp stakeholders and must follow institutional guidelines.
Who do I contact for help?
Use in-app help from the GetLift app where available. You can also email support@getlift.ng or call +234 803 886 1283 (operator: VendPlug). For privacy matters, see our Privacy Policy. Official site: getlift.ng.
Product behaviour can change between app versions. In case of conflict, the in-app experience and Terms prevail at the time of your booking.