Terms of Service

Effective date: 3 April 2026 · Last updated: 3 April 2026

These Terms of Service (“Terms”) govern your access to and use of the Lift mobile application, websites (including this site), and related services (the “Services”) offered by the operator of Lift (“Lift”, “we”, “us”). The Services facilitate connections between riders, drivers, and transport operators for inter-city and related travel, primarily in Nigeria.

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The marketplace

Lift provides a technology platform. Unless expressly stated otherwise, Lift is not a transport carrier. Drivers and operators are independent parties offering trips; Lift does not guarantee the performance of any trip. You are responsible for your own decisions and compliance with law when using the Services.

2. Eligibility and accounts

You must be legally able to enter a binding contract and meet any minimum age we specify. You must provide accurate information and keep your credentials secure. You are responsible for activity under your account except where our systems are demonstrably at fault.

3. Drivers and verification

Drivers may be required to complete identity and vehicle verification (KYC) before or while offering trips. We may approve, reject, suspend, or remove access based on risk, fraud, safety, or legal requirements. Verification does not guarantee safety; users must exercise judgment.

4. Trips, bookings, and pricing

Trip listings show information provided by drivers or operators. Prices, seats, schedules, and rules are set by the listing party subject to app controls. A booking creates a contract between the rider and the driver (and, where applicable, the operator) regarding the trip; Lift facilitates payment and record-keeping through the wallet and ledger as described in the product.

5. Payments, escrow, and platform fees

Riders fund wallet balances through payment partners. Booking amounts may be held in escrow until completion rules in the app are satisfied. On settlement, Lift may deduct a platform service fee (commission) calculated as a percentage of the booking gross, as configured for the trip type. Fees and pricing displays are subject to change; material changes will be communicated as required by law or through the app.

Third-party payment fees (e.g. card or bank charges on top-up) may be passed to you as shown at the time of payment.

6. Completion, arrival, and auto-release

The app may allow riders to signal arrival and may use timers or automatic release rules. Those rules are part of the product configuration and may change. You should read in-app disclosures for each trip.

7. Cancellations and refunds

Cancellation outcomes depend on who cancelled, timing, trip status, and in-app rules. Some amounts may be non-refundable or subject to partial refund as shown in the app or as determined in disputes.

8. Disputes

Disputes may be opened per booking. Lift or its staff may mediate or decide outcomes where the product allows, including refunds to riders or release to drivers subject to investigation. You agree to cooperate with good-faith requests for information.

9. Operator “public line” trips

Where enabled, transport operators may list scheduled trips with per-seat inventory, desk sales, and passenger manifests. Riders may be required to provide manifest fields and consent before booking. Operators are responsible for their own compliance with transport and data rules; Lift provides tools only.

10. Prohibited conduct

You agree not to:

We may suspend or terminate access for violations.

11. Intellectual property

Lift and its licensors own the Services, branding, and content (excluding user content). We grant you a limited, revocable licence to use the app for personal, non-commercial use in line with these Terms.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES WHERE ALLOWED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFT AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICES IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID TO LIFT IN FEES FOR THE SERVICES IN THE THREE MONTHS BEFORE THE CLAIM OR (B) A SMALL FIXED SUM WHERE APPLICABLE LAW SETS A FLOOR. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED BY LAW.

14. Indemnity

You will indemnify and hold harmless Lift and its affiliates from claims arising out of your use of the Services, your trips, your content, or your breach of these Terms, except to the extent caused by our wilful misconduct.

15. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules. Courts in Nigeria (or the specific venue we designate in a future update) shall have jurisdiction, subject to any mandatory consumer protections in your jurisdiction.

16. Changes

We may modify these Terms. We will post updates on this page and may require renewed acceptance in the app for material changes where required. Continued use after notice constitutes acceptance except where prohibited by law.

17. Contact

Website: https://getlift.ng/. For support, email support@getlift.ng or use the in-app contact options in the Lift application.

These Terms are a template for product transparency. Have them reviewed and adapted by qualified legal counsel before relying on them for regulatory filings, store review, or litigation.